✉️ What emails you'll receive from BolloPrint

BolloPrint notifies you by email at the moments that matter: when you create your account or your workshop, when your trial is about to end, if there's a problem with payment, or when you invite someone to your team. Here we explain which emails you may receive and what each one means, so none of them catches you by surprise.

They all arrive from BolloPrint, with our logo, and in your language (we have them in all six the application supports).

Getting started

There's one nuance that trips people up: these are two different emails, and if you sign up and then create a workshop, you'll receive both.

• Welcome to your account. When you create your BolloPrint account, before you even have a workshop.
• Welcome to your workshop. When you create a workshop, with the link to log in and start setting it up.

And on top of that:

• Verification code. If during sign-up we ask you to confirm your email, we send you a 6-digit code to check that it's yours. Enter it on the sign-up screen. If it doesn't arrive, you can ask for another one with "Resend code".
• Invitations. If someone invites you to a workshop, you receive an email with a button to accept the invitation. If you don't accept it, we send you a reminder a couple of days before it expires.

Access to your account

• Recovering or creating a password. If you ask to reset it, if you sign in with Google and click "Create password", or if the person in charge of your workshop resets your password, you get a link to choose a new one.
• Your password has changed. If you change your password from My account, we let you know by email with the date, the time and the address it was done from. If it wasn't you, change it as soon as you can and tell the person in charge of your workshop.
• Deactivation and reactivation. If you deactivate your account, we confirm it by email; and if you reactivate it, we do too. You can come back whenever you want.

Your subscription

• Your trial is about to end. We notify you 7, 3 and 1 days before the trial period ends, so you can review your payment method and avoid any service interruption. The first charge doesn't come as a surprise.

Receipts, invoices and the payment succeeded or declined notices are sent to you directly by Polar, our payment gateway, with a link to your portal to manage your card. Those don't come from BolloPrint.

If there's a problem with payment

Your workshop is never locked, and nothing is deleted. If a charge fails, this is what you receive:

1. The notice that the card failed is sent by Polar, with the link to update it. Meanwhile your workshop keeps working in full.
2. Our reminder, a few days later, with the one thing Polar can't tell you: where this ends up if it isn't fixed.
3. "Your workshop has moved to the free plan", if in the end we can't collect the payment. It explains what changes — above the included storage you won't be able to upload new files (the ones you already have aren't deleted), API tokens stop responding, and the free plan's quotas apply.
4. "Your workshop gets its plan back", if the charge goes through later or you subscribe again.

If you're the one who cancels, you receive a different version of point 3: it says you canceled, not that we couldn't charge you. It's the same change, but being told the wrong story isn't the same thing.

At any point you can update your payment from the link in the emails or from My account.

If we suspend your account ourselves

This is different from non-payment: if our team has to suspend a workshop for some reason (an incident, a review), you receive an email explaining it. It has nothing to do with your payments.

Storage

When your workshop reaches 75% of your plan's space we send you a notice (and remind you once a month while you stay high), so you have plenty of room to spare. If you reach 100%, we notify you again: from that point you won't be able to upload new files until you free up space.

You have two ways to sort it out: free up space by deleting files you no longer need (as soon as you delete, the room comes back instantly) or upgrade your plan from My account. Your current files and the rest of the workshop keep working normally the whole time.

It's the same email in both cases, with the percentage changing. They aren't two different notices.

If you're a partner in the affiliate program

• Invitation to the program, when we sign you up as a partner.
• Your settlement, with the period's PDF attached, every time one closes.

Not receiving an email?

Check your spam folder and, if you use filters, add BolloPrint to your trusted senders. If you still don't receive it, write to us and we'll lend you a hand.